FAQ

Once your order has been dispatched, you will receive an email containing the tracking details. Be aware that our order preparation period typically spans 1 to 2 business days prior to shipment. When you first receive the tracking information, it might not be fully updated. Please allow up to 72 hours for the tracking details to be fully available in the tracking system.

We accept the following payment options:

Credit card including Visa, Mastercard, American Express and Discover

Debit/bank card

PayPal

ShopPay

You also have the option to apply for financing through our partner, Affirm. Read more about this payment option here.

Yes. We offer "buy now, pay later" financing options using Affirm (www.affirm.com). To see if you qualify for this financing, please click "SEE IF YOU QUALIFY" on this page: https://www.shopmeblefurniture.com/pages/financing.

If you have already qualified with Affirm and want to complete your purchase using financing, please proceed through checkout (https://www.shopmeblefurniture.com/checkout) and select Affirm on the Payment page of the checkout process.

*Your rate will be 0% APR or 10-36% APR based on credit and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

After your order is prepared, which may take 1-2 business days, we will send you an email with your tracking number. The tracking information can also be accessed on our tracking page. On this page, you'll need to input either your "order number" or "tracking number," along with your email address, to view the most recent status of your shipment. In addition, you have the option to monitor your order through the carrier's website using the information provided in our email confirming the processing of your order.

Please note that it usually takes 1-2 business days for the tracking information to be created upon order completion. Following this, delivery of your order can take an additional 3-7 business days, depending on where you are located. Be advised that due to current high levels of traffic with carriers and potential pickup delays, there might be a longer wait for both order fulfillment and the updating of tracking information.

If there seems to be no progress when you check your tracking, or if you have any queries concerning the tracking details, feel free to reach out to us at [email protected], and we'll provide an update on your order status.

Depending on the items you've purchased, your order might be delivered in one or multiple different parcels. Should you feel that you're missing any part of your order, it's important first to consult the tracking details provided. In instances where the order has been divided into multiple shipments, the tracking should indicate this as "1 of X Piece Shipment", "2 of X Piece Shipment", and so on, where X equals the total number of parcels, either 2 or 3. You can click on these details to see the status of all parcels associated with your order.

If the tracking suggests that all parcels have been delivered, yet you're unable to find them, or if the tracking hasn't updated to show any recent movement, please contact us directly at [email protected] for assistance.

You have the right to cancel your order anytime prior to a shipping label for your order being created. To change or cancel your order, please get in touch with us at [email protected].

To learn more about our return policy, please visit our return policy page.

To learn about how to return an item, please visit our return policy page.

Once your order has been dispatched, you will receive an email containing the tracking details. Be aware that our order preparation period typically spans 1 to 2 business days prior to shipment. When you first receive the tracking information, it might not be fully updated. Please allow up to 72 hours for the tracking details to be fully available in the tracking system.

We accept the following payment options:

Credit card including Visa, Mastercard, American Express and Discover

Debit/bank card

PayPal

ShopPay

You also have the option to apply for financing through our partner, Affirm. Read more about this payment option here.

Yes. We offer "buy now, pay later" financing options using Affirm (www.affirm.com). To see if you qualify for this financing, please click "SEE IF YOU QUALIFY" on this page: https://www.shopmeblefurniture.com/pages/financing.

If you have already qualified with Affirm and want to complete your purchase using financing, please proceed through checkout (https://www.shopmeblefurniture.com/checkout) and select Affirm on the Payment page of the checkout process.

*Your rate will be 0% APR or 10-36% APR based on credit and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

Your location determines the applicability of sales tax on your purchase. Certain states mandate the collection of sales tax according to their laws, which obligates us to collect it accordingly. To see if your order will be subject to sales tax charges, simply enter your address information on the checkout page, and any applicable taxes will be itemized for your review.

Gift cards are currently not available. However, our knowledgeable sales team can help you find the perfect gift for any occasion. Contact us at [email protected]

Should you realize that you've forgot a discount code while making your order, there's no cause for concern. Just email us at [email protected], and we'll arrange for a refund of the discount amount to be applied to your order after the fact.

After your order is prepared, which may take 1-2 business days, we will send you an email with your tracking number. The tracking information can also be accessed on our tracking page. On this page, you'll need to input either your "order number" or "tracking number," along with your email address, to view the most recent status of your shipment. In addition, you have the option to monitor your order through the carrier's website using the information provided in our email confirming the processing of your order.

Please note that it usually takes 1-2 business days for the tracking information to be created upon order completion. Following this, delivery of your order can take an additional 3-7 business days, depending on where you are located. Be advised that due to current high levels of traffic with carriers and potential pickup delays, there might be a longer wait for both order fulfillment and the updating of tracking information.

If there seems to be no progress when you check your tracking, or if you have any queries concerning the tracking details, feel free to reach out to us at [email protected], and we'll provide an update on your order status.

Depending on the items you've purchased, your order might be delivered in one or multiple different parcels. Should you feel that you're missing any part of your order, it's important first to consult the tracking details provided. In instances where the order has been divided into multiple shipments, the tracking should indicate this as "1 of X Piece Shipment", "2 of X Piece Shipment", and so on, where X equals the total number of parcels, either 2 or 3. You can click on these details to see the status of all parcels associated with your order.

If the tracking suggests that all parcels have been delivered, yet you're unable to find them, or if the tracking hasn't updated to show any recent movement, please contact us directly at [email protected] for assistance.

We are committed to doing our utmost to ensure your order is delivered promptly, yet we cannot guarantee a precise delivery date. Our orders are dispatched through external carriers, including small parcel services like FedEx and UPS, as well as large parcel carriers such as LTL Freight Providers. Occasionally, unforeseen delays due to weather or operational issues may affect the timing of your delivery. Additionally, increased carrier demand and potential pickup delays could lead to longer fulfillment and transit times. To stay updated, we suggest monitoring your order using the tracking numbers provided. We will notify you with a shipping confirmation email containing the tracking number(s) as soon as your order is on its way, allowing you to track your package's journey.

Our experience shows that ground shipping is the quickest and most dependable method for delivering orders to our customers. Processing an order typically requires 1-2 business days. After processing, the delivery should take between 3-7 business days to reach you, depending on where you are situated. Please note that we are unable to speed up this delivery process further.

Upon processing your order, we promptly supply the tracking details, but please be aware that the information might not reflect the latest status immediately. It's not uncommon for parcels to bypass the initial scanning when being loaded onto the delivery truck. Additionally, it can sometimes take a few days for the tracking details to align with the package's physical whereabouts. This is a regular occurrence with both small parcel carriers, like FedEx and UPS, and large parcel carriers. It's advisable to check your tracking updates regularly, as the location of packages is often verified while in transit and typically becomes accurate within 1-2 business days prior to the anticipated delivery date. If you need more detailed tracking information for your order, feel free to reach out to us at [email protected].

We currently ship to United States.

It is strongly advised that you are home to receive your delivery. Before accepting and signing off on your packages from the delivery service, please thoroughly examine them for any signs of damage.

Should your order go missing during shipment, we urge you to inform us as soon as possible via email at [email protected]. In your email, please provide your order number, the tracking number, and any proof of the shipment being lost, such as correspondence with the shipping carrier.

Typically, orders are delivered on weekdays, from Monday to Friday, anytime between 8:00 a.m. and 7:00 p.m. In certain areas where available, some carriers may also offer delivery services on Saturdays up until 3:00 p.m., however, deliveries are generally not made on Sundays.

Your package is expected to arrive in 4-9 business days from the date of your order placement. This timeframe includes 1-2 business days for order processing and an additional 3-7 days for shipping, which varies based on your geographical location. It’s important to note that due to potential carrier congestion and pickup delays, there may be an extension in both fulfillment and tracking update times.

Shipping is free to the 48 states within the continental United States. We also ship to Alaska, and Hawaii, however, there is an additional shipping fee for these locations. Return shipping is at the customer’s expense.

Meble Furniture is not responsible for failed or refused deliveries. If a delivery is failed or refused by the recipient, the order will be shipped back to our distribution center.

We will charge a restocking fee for any shipments that are returned to our distribution center due to a failed or refused delivery. The restocking fee will be 50% of the total order value, or the cost of shipping and order preparation, whichever is greater. In order to avoid failed deliveries, please be present for the delivery of your order.

You can track your order using the tracking information sent by email or online. For issues regarding delivery, please contact the delivery carrier directly. If your order is being shipped by LTL freight, please contact the LTL freight carrier to schedule a delivery appointment. LTL freight carriers will not deliver your order without a scheduled appointment.

You have the right to cancel your order anytime prior to a shipping label for your order being created. To change or cancel your order, please get in touch with us at [email protected].

To learn more about our return policy, please visit our return policy page.

To learn about how to return an item, please visit our return policy page.

Should your order not arrive in pristine condition, we urge you to get in touch with us immediately to address the problem. Please send an email to [email protected] within 48 hours of receiving your shipment, including a short explanation and your order number. We may also request a photo of the damage for our records. Retain the damaged or incorrect item, along with all original packaging materials and product tags, until we have organized a replacement for you. If the damage or error is limited to specific parts of your order, we can send you the necessary replacement components. To request these parts, complete the form at: https://www.shopmeblefurniture.com/pages/parts.

If you need to change the time of your pickup, please reach out to us at [email protected]. Provide your order number and your new available times, and we will assist you in setting up a rescheduled pickup slot.

Please send an email to [email protected] and include your order number. We will gladly assist you with any updates regarding the status of your refund.

Your refund should be processed within 14 days from the date your returned order was received. The reimbursement will be issued to the original payment method used for the purchase, and you will not be subject to any charges for this refund.

The customer is responsible for the cost of shipping returns. Please note that we do not provide refunds for return shipping expenses.

If you received goods that are defective or were damaged when they arrived, you are eligible for an exchange. Please reach out to us at [email protected] for assistance with your order. Having your order number ready will help expedite the process.

Indeed, for a return or exchange to be processed, the item must be returned in its original packaging. Eligibility for return requires that you provide a receipt or proof of purchase and ensure that the items were:

• Delivered within the last 30 days
• Enclosed in their original packaging
• Unused and undamaged

Our warranty provides coverage for defects resulting from damage sustained during product transit and delivery. It also extends to defects in materials or craftsmanship when the product is used normally and maintained properly during the Warranty Period.

Should any defects arise during the Warranty Period due to delivery-related damage, or from materials or workmanship under ordinary use, Meble Furniture will, without charge, repair or replace the affected products or parts.

This Limited Warranty is granted only to the original purchaser and cannot be transferred. For additional details, please consult our warranty information on our warranty page.

The warranty for physical items bought from Meble Furniture lasts for one year starting from the delivery date of your purchase. If you receive a replacement item or part, the warranty coverage will extend for either the remainder of the original one-year warranty period or for 30 days following the replacement or repair date, whichever time frame is greater.

Assembly services are not provided by us directly, but many of our clients find Handy.com to be a convenient option for their assembly needs. You can find further details or arrange for their services by visiting their website.

To learn more about out privacy policy, please see our privacy policy page.

No. We will never sell, rent or disclose this information to any third party. Meble is committed to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers.”

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